If you are a decision-maker in the builders’ merchants or hardware & DIY business, this short case study will show you the positive, powerful impact of a tailored business management system.
Background
Dublin Providers Group (DPL), a long established builders’ merchants business with award-winning showrooms, has two stores in Dublin and eight other stores around Ireland. They approached MCS seeking sustainable, enterprise-wide system improvements to their communications and data and analytical capabilities.
In the words of Dave O’Rourke, DPL Accountant “What we inherited here was a very manual system. It wasn’t integrated in any way. There were several different ad hoc parts that were added together as the system developed over time. I had to depend on Excel to pull it all together and reconcile things. It was very slow and the information became very dated very quick. I was reconciling a few months behind….It took the value out of the data we had.”
Solution
The successful rollout of DPL’s new management system happened in many stages. At each one, communication and collaboration between MCS and DPL were key. The steps involved included
• Business process review performed by MCS
• Identification of end-user needs and management KPIs
• Demonstration of a customized Enterprise Resource Planning system
• Further customization and refinement of ERP system
• User training on-site in flagship store
• System installation in flagship store
• Rollout to all stores over six months
• Continued training and support
Results
The system installed at DPL was transformative in giving DPL visibility over every aspect of the business, so they could make better decisions and ensure the best service for their customers.
Every single part of the management processes is now digital. There are no redundant data entries.
Having all their business data accessible from a centralised location means that everybody can work from a single version of the truth.
DPL customers have benefitted from the ease at which goods can be tracked. Electronic signature on delivery and capturing signature at the counter makes tracking so much simpler for everyone. Customers can just call and check who picked up a delivery.
DPL’s Assessment
It makes things easier for me. Stock, banks, debtors, creditors, everything. Everything’s up to date. Now it’s in real time, it’s live and I’ve much more control of the information. It’s great.
The credit control module has been a huge success: money coming in is what makes the company succeed. Having an automatic credit control process built into the sales cycle has been revolutionary.
We aspire to make your business processes easier, more complete and more streamlined.
When management have better visibility, data integrity and control, it leads to a better decision-making experience for management and a better customer experience for your customers.
Contact us on 01 450 7846 or info@mcscomputers.ie